Returns

As of June 16, 2026

30 Day, No Questions Asked Return Policy

  • Free return shipping for domestic US customers.
  • International customers are required to pay for return shipping and any associated duties and tariffs
  • CoolMitt technology has been proven to improve athletic performance when used properly. However, if you need to return your device, our CoolCare team is at your service.

To initiate a return, please contact our CoolCare team via email at support@coolmitt.com or use this form.

  • You must include your order number with any correspondence so that we can identify your order details. If you cannot find your order number from your email purchase confirmation and/or the packing slip included in the shipper box.
  • You must include your order number in the box when you ship back the product so we know it came from you.
  • Only items purchased directly from CoolMitt can be returned.
  • We will not charge you a restocking fee.
  • Products and packaging must be returned in new and undamaged condition. Please take care to protect the product when returning (bubble wrap, Styrofoam, etc.). If product is returned showing signs of wear, neglect or being soiled in any way it will be deemed “unacceptable”, and you will be notified as such.
  • You are responsible for items lost or damaged during shipping.

Additional Information for European Union Consumers

If you are a resident of the European Union, you have specific statutory rights under EU consumer law alongside our standard 30-day guarantee:

  • Right of Withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you, or a third party indicated by you, acquires physical possession of the CoolMitt device. To exercise this right, you may utilize the electronic "Withdraw from contract" function provided on our website.
  • Cost of Return Shipping: By exercising your right of withdrawal, you explicitly agree to bear the direct cost of returning the goods to our fulfillment facility in the United States.
  • 2-Year Legal Guarantee: If your CoolMitt device develops a manufacturing defect or fault within two (2) years of delivery, you are entitled to a statutory legal guarantee. We will repair, replace, or refund the device in accordance with EU consumer protection laws.

Model Withdrawal Form for European Union Customers

(Complete and return this form only if you wish to withdraw from the contract)

To:

CoolMitt

900 Broken Sound Pkwy NW

Suite 380

Boca Raton, FL 33487

Email: support@coolmitt.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods:

Product Name: CoolMitt Device

Ordered on () / Received on (*): [Insert Date]

Name of consumer(s): [Insert Name]

Address of consumer(s): [Insert Address]

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: [Insert Date]

*Delete as appropriate